16 Jan

1. __(C)___ are smaller in size than enterprises and typically
do not have an international presence. (720)
a. Data centers b. Portals
c. SMBs d. Web services

2. A centralized approach to information systems usually
__(B)___ manageability. (723)
a. increases costs of maintenance and increases
b. reduces costs of maintenance and increases
c. reduces costs of maintenance and reduces
d. increases costs of maintenance and reduces

3. __(A)___ includes several types of applications and
technologies for acquiring, storing, analyzing, and
providing access to information to help users make
more sound business decisions. (725)
a. Business intelligence
b. Business process management
c. Business process automation
d. None of the above

4. Using statistical analysis, __(B)___ can identify and predict
product defects and problems with the company’s
processes. (730)
a. computer-aided engineering
b. quality control software
c. marketing information
d. customer relationship management systems

5. The secure connection created between a user’s
computer and a company’s network is called a(n)
__(A)___. (744)
a. VPN tunnel b. blade server
c. EDI portal d. data warehouse

6. A(n) __(D)___ is an information system that has existed
within the organization for an extended length of time
and is relied upon heavily. (748)
a. expert system
b. high-availability system
c. office information system
d. legacy system

7. Enterprises often use __(A)_____ technology to connect to
storage systems at data rates up to 4 Gbps. (750)
a. Fibre Channel
b. NAS
d. SAN

8. A(n) __(D)___ allows a user to choose specific files to
back up, regardless of whether or not the files have
changed. (754)
a. incremental backup
b. differential backup
c. full backup
d. selective backup

__(T)___ 1. The activities relating to running the business are called supporting activities. (723)

__(F)___ 2. Business process management rarely is aided by specialized software designed to assist in these activities. (725)

__(F)___ 3. An information system is a set of programs and procedures that work together to produce information. (726)

__(T)___ 4. Customer relationship management software tracks leads and inquiries from customers, stores a history of all
correspondence and sales to a customer, and allows for tracking of outstanding issues with customers. (737)

__(F)___ 5. A data center is a collection of links, content, and services presented on a Web page and designed to guide
users to information they likely are to find interesting for their particular job function. (740)

__(F)___ 6. Most of the hardware and software that contains technologies, such as data warehouses, electronic data
interchange, extranets, Web services, document management systems, workflow, and virtual private networks
is located in a portal. (740)

__(T)___ 7. In a service-oriented architecture (SOA), information systems provide services to other information systems in
a well-defined manner over a network. (743)

__(T)___ 8. An optical disc jukebox holds hundreds of optical discs that can contain programs and data. (750)

__(T)___ 9. Blade servers pack a complete computer server on a single card rather than a system unit. (751)

__(T)___ 10. Information systems that have interoperability and easily share information with other information systems
are said to be open. (753)

_____ 1. core activities (723)h. business activities that relate to the main mission of a company

_____ 2. quality control system (730)f. helps an organization maintain or improve the quality of its products or services

_____ 3. decision support system (DSS) (734)b. helps users analyze data and make decisions

_____ 4. expert system (735)e. captures and stores the knowledge of human experts and then imitates human
reasoning and decision making

_____ 5. EDI (742)d. a set of standards that controls the transfer of business data and information
among computers both within and among enterprises

_____ 6. extranet (742)g. portion of a company’s network that allows customers or suppliers of a company to
access parts of an enterprise’s intranet

_____ 7. workflow (744)a. process that identifies the specific set of steps involved in completing a project

_____ 8. RAID (748)j. a group of two or more integrated hard disks

_____ 9. scalability (753)i. measure of how well computer hardware, software, or an information system
can grow to meet increasing performance demands

_____ 10. failover (756)c. process of one system automatically taking the place of a failed system

l. What are the responsibilities of managers?
strategic decision, tactical decision, and operational decision.
Managers are responsible for coordinating and controlling an organization’s resources.

What four activities do managers perform to coordinate resources?

2. What is a content management system (CMS)?
A content management system (CMS) is an information system that is a combination of databases, software,
and procedures that organizes and allows access to various forms of documents and other files, including images and multimedia content.

What type of content may be processed by a content management system? metadata(?)(i’m not sure about this one)

3. Describe two types of virtualization.
Server virtualization provides the capability to divide a physical server logically into many virtual servers.
Storage virtualization provides the capability to create a single logical storage device from many physical storage devices.

What are cloud and grid computing, and why do companies use them?
Cloud and grid com puting are two new technologies that provide flexible and massive online computing power.(and its cost effective)

4. What are five types of e-commerce?
Describe three of the five types that you listed.

-E-Retail ,also called e-tail, occurs when retailers use the Web to sell their products and services.
-Entertainment and Media, Music, videos, news, sporting events, and 3-D multiplayer games are a growing part of the Web’s future.
Newsprint on the Web is not replacing the newspaper, but enhancing it and reaching different populations.
-Health, Many Web sites provide up-to-date medical, fitness, nutrition, or exercise information.
Some Web sites offer the capability to listen in on health-related seminars and discussion.

5. What does a backup plan contain?
The backup plan specifies how an organization uses backup
files and equipment to resume information processing.

What factors contribute to the success of a backup plan?
For a backup plan to be successful, the
organization must back up all critical
The location of the alternate computer
facility is important.
Also, additional people, including
possibly nonemployees, must be trained in
the backup and recovery procedures because
organization personnel could be injured in a
Some organizations preinstall all
the necessary hardware, software, and communications
devices at the alternate computer
facility. These facilities immediately are ready
in the event of a disaster. In other cases, the
alternate computer facility is simply an empty
facility that can accommodate the necessary
computer resources, if needed.
One more
alternative is to enter into a reciprocal backup
relationship with another firm, where one firm
provides space and sometimes equipment to
the other in case of a disaster.


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